Monthly Archives: July 2014

Increasing Automation and Impact on IT Service Providers

While there is a lot of buzz around automating some of the services at the bottom of the IT services pyramid, on the ground these are visible at varying levels across service providers. However, clearly this is a way offshore based service providers are working to bring greater cost efficiencies (to reduce the impact of declining labor arbitrage), improve revenue per employee and breakout of the linear but unsustainable growth model which requires adding more people to increase revenue. The examples here may be exaggerated but are signs of the times to come for the nature of employment opportunities at offshore based IT service providers.

Read this related article here.